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User Experience Researcher (Quantitative) - CX Lab

Technical professionals are defined by what they create. Samsung has the risk-taking corporate culture, strategic R&D investments, and global know-how to imagine, develop, and market products that lead the industry.   Samsung’s Customer Experience Lab, located in Mountain View, California, is currently recruiting world-class researchers who share our “Innovation through passion” philosophy and thrive in a fast-paced, results-driven environment. The candidate will be a part of an innovative, user-centered approach to user experience design that will drive improvements in the architecture, usability, and design of Samsung software and products. Ready to re-imagine yourself? Imagine who you can become at Samsung.

We are looking for a User Experience Researcher who is passionate about delivering leading-edge interactive entertainment experiences on TV and in-home consumer electronics to join our product design team. UX researchers independently plan, design, and execute end-to-end research agendas from concept generation through product release. The ideal candidate will have a proven track record generating user insights, translating insights into feature requirements, conducting rigorous evaluations, and communicating findings to stakeholders.  You would analyze large-scale event-based usage data from our consumer products in customer’s homes. You would work with qualitative user experience researchers to maintain a complete picture of how our consumer products are used. You would also conduct large scale A/B testing with our products to compare alternative user experience designs on product usage. In this position, you would work effectively with designers, program managers, and hardware and software engineers in a highly collaborative environment. This position demands an individual that is organized, detail-oriented, and results-driven. Strategic thinking and creativity are critical attributes. Highly polished visual and verbal presentation skills are a must.

Required qualifications:

  • Masters or Doctorate degree in Experimental or Cognitive Psychology, Human Factors, Human-Computer Interaction, Cognitive Science or a related field
  • Experience in TV/video, audio entertainment, social applications, and/or other home consumer electronics   
  • 2+ years of industry experience conducting quantitative user experience research
  • Proficiency in analyzing large-scale customer event-based consumer product usage data (e.g., from TVs, voice assistants, digital appliances, web sites)
  • Proficiency in at least one major programming language (e.g., Python)
  • Proficiency using statistical packages (SPSS, etc.)

Experience planning end-to-end research strategy aligned with product planning, design, and development cycles
Experience with advanced methods for exploring consumer behaviors and characteristics (Multidimensional Scaling, Factor Analysis, Regression Analysis, Machine Learning, etc.)

  • Demonstrated ability to visualize and present rich research data simply and clearly
  • Clear and compelling communication to executive-level audiences
  • Desired qualifications:
  • Expertise in rigorous quantitative and qualitative user research methodologies (e.g. usability testing and experimental design, heuristic and competitive analysis, surveys, analytics, A/B testing, eye tracking, diary and ethnographic studies)
  • Experience conducting large-scale A/B testing on user products in the field
  • Experience building and managing a sustainable base of design research knowledge


Samsung Research America is an Equal Opportunity Employer

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